Sales Conditions
DISCOUNT ON FIRST PURCHASE
10% DISCOUNT ON YOUR FIRST PURCHASE *The promotional code is not applicable to discounted products or other promotions.
-First, you must register by entering your email and a password. Once registered, you will receive a confirmation email in which we will send you a promotional code for a 10% discount. It will also appear in your shopping basket at the time of purchase.
-Enter this code during the checkout process and enjoy the discount.
ORDER RECEIPT AND CONFIRMATION
Once you have made your purchase, we will send to the email address you have provided (please check that this email does not end up in your junk mail or SPAM folder) a summary of your order with the assigned reference number, items purchased, a breakdown of any additional costs such as shipping fees or others, if applicable, such as fees for the use of the selected payment method, and contact details for reaching us. In addition, you will receive a copy of these same general terms and conditions so that you can consult them if necessary. You will also receive a printed invoice with your order.
SHIPPING COSTS
Your order will be dispatched from our warehouse within a maximum of 24 working hours and you will receive it at the address you provide within a maximum of 48 working hours from the time the order is placed. Products whose delivery requires different timeframes will indicate this particularity in their description. More than 80% of our orders are delivered within 24 hours. *Subject to orders placed before 12:00 from Monday to Thursday. Shipping costs are as follows, and you will also see them itemised during the checkout process depending on the delivery address.
Spain (Mainland) and Portugal: Free for orders over €50. For orders under €50, shipping will cost €5.
Balearic Islands: €6.50
Canary Islands: €10
Ceuta and Melilla: €19.00
You also have the option to collect your order in our stores, at no shipping cost.
Special Conditions for International Shipping within Europe
Shipping costs depend on the destination country and can be checked in your shopping basket during the checkout process. Delivery is carried out by SEUR. Delivery time is 5 to 7 working days, with many deliveries being completed in a shorter timeframe. In the event of a return, the customer must bear the cost of returning the product to our warehouse using the methods indicated in the EXCHANGES AND RETURNS section.
PAYMENT METHODS
The following payment methods are available:
Easy Payment by Card
You can use VISA or MASTERCARD credit cards to pay for your purchase in our shop.
Pay after 7 days SEQURA:
No need to provide card or bank details, no registration, paperwork or additional costs. You have 7 days to pay from the dispatch of your purchase. +info
Pay on XX SEQURA (optional depending on the current campaign): Pay on the 1st of XX with SeQura. Buy now and do not pay until the 1st of XX. Instantly and with no paperwork. Only your ID (DNI or NIE), mobile phone and card are required. For purchases from €50 to €600. Only a processing fee depending on the purchase amount. No interest, 0% APR. No hidden costs. (Minimum fee: €2.95). At the time of purchase, the processing fee is charged and the order will be automatically collected when the payment date arrives. We will also offer you the option to pay in 3 or 6 months. SeQura will keep you informed at all times via email and SMS. This is a SeQura service that allows you to save your card so you do not have to re-enter your payment details for future purchases. +info
PAYPAL
You can make your payment using your PayPal account.
RIGHT OF WITHDRAWAL AND RETURNS
Description of the right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, acquires physical possession of the goods. To exercise your right of withdrawal, you must notify us | DULCE CALVO, S.L., C/ General Pardiñas, 38, Bajo 15701 Santiago de Compostela, info@dulcecalvo.es, Telephone: 981954031 | of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form set out below, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of this right before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must send back the goods or hand them over to us at | DULCE CALVO, S.L., C/ General Pardiñas, 38, Bajo 15701 Santiago de Compostela, info@dulcecalvo.es, Telephone: 981954031 | without undue delay and in any event no later than 14 calendar days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 calendar days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)
- For the attention of | DULCE CALVO, S.L., C/ General Pardiñas, 38, Bajo 15701 Santiago de Compostela, info@dulcecalvo.es, Telephone: 981954031 |
- I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods/provision of the following service ()
- Ordered on/received on (*)
- Name of consumer(s) Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date ()
(*) Delete as appropriate.
SIZE EXCHANGES
Size exchanges form part of your right of withdrawal explained above. Therefore, you may request a size exchange. If you have any questions or issues regarding your size exchange, you can contact us at: Telephone: 981954031E Mail: info@dulcecalvo.es
REPLACEMENT ITEM
If the item is not available, we may offer you a product of similar characteristics at no additional cost. You may choose to accept the new product as if it were the one originally requested or withdraw from your purchase.
GUARANTEES
In the event of a defective product, the seller ( DULCE CALVO, S.L.) hall proceed, as appropriate, with repair, replacement, price reduction or termination of the contract, all of which shall be free of charge for the consumer. The seller is liable for any lack of conformity that becomes apparent within two years of delivery. The consumer must inform the seller of the lack of conformity within two months of becoming aware of it.
PROMOTIONAL CODES
The return of items in orders with a promotional code implies the partial loss of the value of the code if the conditions of its use are no longer met.
IMAGES OF THE ITEMS
All images of the items are the property ofDULCE CALVO, S.L.
There may be slight differences between the colour shown in the image and the actual colour of the item due to photo quality.
Ownership of the Website
The website dulcecalvo.es is owned by DULCE CALVO, S.L., (Dulce Calvo)
VAT No: B15658651
Address: C/ General Pardiñas, 38, Bajo 15701 Santiago de Compostela
Telephone: 981954031
Email: info@dulcecalvo.es
