THE BLACK KHOL PENCIL

SHIPPING COSTS Your order will be dispatched from our warehouse within a maximum of 24 working hours and you will receive it at the address you provide within a maximum of 48 working hours from the time the order is placed. Products whose delivery requires different timeframes will indicate this particularity in their description. More than 80% of our orders are delivered within 24 hours. *Subject to orders placed before 12:00 from Monday to Thursday. Shipping costs are as follows, and you will also see them itemised during the checkout process depending on the delivery address.

Spain (Mainland) and Portugal: Free for orders over €50. For orders under €50, shipping will cost €5.

Balearic Islands: €6.50

Canary Islands: €10

Ceuta and Melilla: €19.00 You also have the option to collect your order in our stores, at no shipping cost.

Special Conditions for International Shipping within Europe

Shipping costs depend on the destination country and can be checked in your shopping basket during the checkout process. Delivery is carried out by SEUR. Delivery time is 5 to 7 working days, with many deliveries being completed in a shorter timeframe. In the event of a return, the customer must bear the cost of returning the product to our warehouse using the methods indicated in the EXCHANGES AND RETURNS section.

How do I make a return?
Go to our website and head to the returns section. From there, we'll guide you step by step to process the return quickly and easily.

What is the deadline to return an item?
The return period is 15 days from receipt of the product.

How should I wrap the product?
Use the original box of the product and make sure it is in good condition. Place the product inside its packaging without damaging it. We recommend using the envelope included in the parcel for extra protection.

How is the shipping done?

• If you find a pre-printed label in the box: Use that label and take the parcel to a Correos office. They will take care of the rest of the process.
• If you can't find the pre-printed label: From the returns section on our website, you can generate and print a new label.
• If you can't print it either: Contact us and we will send the label by email.

Can partial returns be made of products in 2x1 or 3x2 promotions?
No, in the case of 2x1 or 3x2 promotions, you must return all the products included in the offer.

If you have any questions, call 981954031 or send an email to info@dulcecalvo.es.

How do I make an exchange?
Go to our website and head to the exchanges section. From there, we'll guide you step by step to process the exchange quickly and easily.

What is the deadline to exchange an item?
The exchange period is 14 days from receipt of the product.

How should I wrap the product?
Use the original box of the product and make sure it is in good condition. Place the product inside its packaging without damaging it. We recommend using the envelope included in the parcel for extra protection.

How is the exchange done?
Once you have the parcel prepared, the logistics company Correos will contact you to perform the parcel swap.

During this process:

• They will pick up the parcel with the product you wish to return.
• They will deliver the parcel with the new merchandise.

Can partial exchanges be made of products in 2x1 or 3x2 promotions?
Exchanges in 2x1 or 3x2 promotional products are only allowed if the merchandise is of the same value and available size. If the size is not available, a return will be necessary.